Refund policy
Last updated: January 14, 2026
Thank you for shopping with Astralux.
This Shipping Policy explains how orders are processed and delivered.
Order Processing
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Orders are typically processed within 1–3 business days.
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Once your order is processed, it will be shipped and a confirmation email with tracking information will be sent when available.
Shipping Times
We offer Free Worldwide Shipping.
Estimated delivery times:
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United States & Europe: 7–15 business days
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Rest of the world: 10–20 business days
Please note that these are estimated delivery times, not guarantees.
Tracking Information
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Tracking details will be provided once your order has been shipped.
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In some cases, tracking updates may take a few days to appear.
Customs & Duties
International orders may be subject to customs fees or import taxes depending on your country. These fees are the responsibility of the customer.
Delays
Astralux is not responsible for shipping delays caused by:
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Customs inspections
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Postal or courier delays
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Weather conditions
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Incorrect shipping information provided by the customer
Incorrect Address
Please ensure your shipping address is correct at checkout.
Astralux is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Missing Packages
If your order appears lost or has not arrived within the estimated delivery timeframe, please contact us and we will do our best to assist you.